shipping and returns
We ship for free anywhere in Canada on orders over $35 (before tax). For orders less than $35, a flat shipping charge of $8 will be applied.
We ship for free anywhere in the US on orders over $65 (excluding Alaska and Puerto Rico). For orders less than $65, a flat shipping charge of $12 will be applied.Shipping times
All of our orders are shipped within two days of your order being placed (excluding weekends and holidays) out of Toronto via Canada Post's Expedited Parcel service. The following table outlines shipping times to major cities within Canada.
|Toronto||1 day||Saskatoon||5 days|
|Kitchener||1 day||Halifax||3 days|
|London||1 day||Calgary||4 days|
|Ottawa||1 day||Edmonton||4 days|
|Montreal||1 day||Vancouver||4 days|
|Quebec City||2 days||St. John's||5 days|
|Winnipeg||4 days||Territories||7 days|
Unfortunately, we are a young company and are still figuring out how to ship to our international customers.Returns
We are happy to provide a full refund for any unused products returned within 30 days of receipt of the product. The customer is responsible for all return shipping costs, as well as customs and duty fees. After 30 days, all sales are final. Due to the nature of the product, we are unable to accept returns of used products.
If the product is defective or arrived damaged, send us an email and include pictures within 10 days of receiving the product. We will assess the extent of the damage and potentially provide a full refund.
Products purchased from our stockists are subject to the return policies of that stockist. We do not accept any returns of products purchased from our stockists.
If you have any questions or concerns, please email us at firstname.lastname@example.org.