FREE SHIPPING ON ORDERS OVER $30 IN CA ($60 IN US)

FAQ

ABOUT WILDCRAFT

Every single product is handmade in our studio in Toronto, Ontario.

We have stockists across Canada and the US. See a full list of stores here.

We have a handy guide here to learn more about what natural means and what to expect. We also have super thorough product descriptions that include key properties, a scent profile and directions of use to walk you through what using the products will be like and how to get the best results. Browse through all of our products here.

We make a variety of face and body care products that are all natural, gentle and great for all skin types. Our top sellers for face care include our Makeup Remover, Face Serum, and face creams. If looking for a new face care routine, we recommend the oil cleanser, makeup remover, toner, face serum, and face cream (choose a toner and face cream based on your preference and skin type). All of the products are versatile and can be used in a variety of ways! Check out the product descriptions and our blog for even more info on each of the products.

We currently do not have a sampling program, but stay tuned!


PRODUCTS AND INGREDIENTS

Shelf life varies and is listed in the product descriptions. Overall, the range is 6 to 12 months. We are always making fresh products in small batches so you can be assured that the product you receive is in perfect condition and at the beginning of its life cycle. If you’d like to prolong the shelf life of your products, putting them in the fridge can help. It’s also a way to add more of a refreshing feel to your skin care experience (the face creams and toners are especially nice out of the fridge!).

All of our products contain organic ingredients and the percentage of organic ingredients is listed in each product description. We have sourced the best possible raw materials to create a beautiful product that both works well and is an affordable price, which means in some cases we have opted to use some non-organic ingredients. The majority of our products contain over 85% organic ingredients, many of which are 99%+ organic like our Oil Cleanser, Toners, Body Cream, Body Oil, and Salve.

The following products are vegan: Oil Cleanser, Face Serum, Face and Body Scrub, Geranium Orange Blossom Toner, Bergamot Rose Toner, Cypress and Cedarwood Deodorant, Clary Sage and Lavender Deodorant, Petitgrain and Rosemary Deodorant, Body Oil, and Herbal Bath Tea.

The following products are not vegan: Makeup Remover, Body Cream, Geranium Orange Blossom Face Cream, Bergamot Rose Face Cream, and Salve.

We have included "vegan" in the product descriptions where it applies. The only ingredients we use that are not vegan are beeswax and honey.

All of our products are gluten free, but not certified gluten free, meaning we don’t use any ingredients that include gluten or expose our products to gluten but we can’t guarantee that our facility is 100% free of gluten.

No, never.

Our skin care line is made of all natural ingredients and contains a 1-2% dilution of essential oils in each formula (with the exception of the herbal bath tea). It is important to look into which essential oils are safe to use on your body during each stage of your pregnancy, as opinions can vary. Please seek the guidance of a healthcare practitioner to decide what is most suitable for you at this time.


WELLNESS REWARDS

When you make your first purchase on our website, you will be automatically signed up for wellness rewards and start accumulating points associated with the email address used to make your purchase. To continue earning points, you will need to create an account using the same email account used to make your purchase. Login in to your account before making future purchases and watch your points add up! Can’t figure out how to log in? See below.

Go to the wellness rewards page and click the "Enter Here" button. If you have made a purchase on our website before, click the "Login" button and use the email address you used when you made your previous purchase(s). If you have not made a purchase before, click the "Create Account" button. Fill out the form and it will have you verify your email address and create a password. You’re now all set and ready to view your points balance, potential rewards or start collecting!

Log in to your wellness rewards account following the steps above, click the "Spend Points" tab in the left hand side of the wellness rewards pop-up window. You will be able to the see the total number of points you have in the top left corner. Choose what you would like to redeem your points for. Click that option and you will be given a code to enter during the checkout process on your next purchase.

Unfortunately, the free wellness rewards product does not automatically ship with your qualifying purchase. However, the code doesn’t expire and can be used with any future online purchase.

Only one discount code can be used per purchase. If you have inputted the code correctly, and are getting an error message, please contact us and we’ll be happy to fix the problem!

Log in to your wellness rewards account following the steps outlined above, click the "Refer Friends" tab in the left hand side of the wellness rewards pop-up window. It will give you a link to share with your friends to receive 15% off their order. Once your friend has used the 15% off code, you will automatically receive 375 points in your wellness rewards account which can be redeemed for a 15% off discount code on your next purchase!

Wellness rewards can only be collected for purchases on our website.


CHECKOUT

When you’re done shopping and want to complete your purchase, click on the shopping cart or "Checkout" in the top right corner of the website. It will take you to a page to review everything you’ve selected. When ready to proceed, click "Checkout" and it will take you to a payment page. On the right hand side, below the list of products, there will be a box labelled "Discount". Enter your code in the box and click "Apply".

Only one discount code can be used per purchase.


SHIPPING AND RETURNS

Please visit our shipping and returns page for a full overview of how shipping and returns work.