Frequently Asked Questions

All Wildcraft products are created in Toronto, Canada. You can learn more about our story and values on our About page.

We have retail partners across Canada and the United States. See a full list of stores here.

Take our 1-minute Skincare Quiz to find the best skincare ritual for you. You can also shop our skincare sets, specifically curated for five different skin types, to simplify your morning and nighttime skincare routines. If you still have questions, we offer complimentary phone consultations where a member of our team will provide you with personalized information, tips, and tricks.

We also encourage you to head to our blog, Good Habits, or check out our Instagram @wildcraftcare regularly. We post lots of useful, educational, and trending content to help you make the switch to natural and begin elevating your everyday skincare routines.

All of our products are formulated with sensitive skin in mind. We keep essential oil concentrations below 1% for most of our products and always include soothing ingredients. If you have sensitive skin, we recommend purchasing a sample of the product before committing to the full size, and we always recommend performing a patch test before trying a new product.

All of our products have a stable shelf life of 18 months. A date stamp on the bottom of each product packaging marks the MM/YYYY when it was made, so you know when it should be used by.

All Wildcraft products are made fresh with 100% natural ingredients and without harsh or chemical preservatives. To ensure the shelf life of your all-natural product is not compromised, avoid introducing water into the container and always handle products with clean, dry hands. Tightly secure lids and store products in a cool, dry place.

All of our products contain organic ingredients. The majority of our products contain over 85% organic ingredients, many of which are 99%+ organic.

The majority of our products are vegan. Vegan products are labelled with “vegan” in the product description on our website. If you have a question about whether or not one of our products is vegan, please contact us at hello@wildcraftcare.com or send us a message on Instagram at @wildcraftcare and we’ll be happy to help.

Our Detox Face Mask and our Nourish Face Mask are not gluten-free as they contain colloidal oats. All other Wildcraft products are gluten-free but not certified gluten-free. This means, while we don’t expose our gluten-free products to gluten, we can’t guarantee that our facility is 100% free of gluten.

We use kukui nut oil in our Clarify Face Cream and almond oil in our Buff Face and Body Scrub. While the rest of our products are nut-free, our facility is not.

Absolutely not; all of our products are tested on us. We are a Leaping Bunny-certified brand.

It is important to look into which ingredients and essential oils are safe to use on your body during each stage of your pregnancy, as opinions can vary. Please seek the guidance of a healthcare practitioner to decide what is most suitable for you at this time. Our skincare line is made of all natural ingredients and contains a 1-2% dilution of essential oils in each formula, with the exception of our Soak Herbal Bath Blend and our Luxe Body Oil.

Unfortunately, we cannot take back used containers at this time, however, all of our containers are made of materials that can be recycled or repurposed (only the lids are made of non-recyclable plastic). We are constantly exploring more sustainable options.

For further information about our Eco Commitment, please visit this page.

All Wildcraft orders are shipping plastic-free. We use kraft paper materials to pack and ship our products—even our tape is made from paper! 

Note: During the coldest winter days, we may use a cool shield wrap to ship any water-based products in order to prevent them from freezing and breaking. While this wrap does contain plastic, we looked at many alternatives and determined that this was the most environmentally-friendly option. It is the only exception that we make.

Check out our comprehensive Q&A on our Wildcraft Rewards page. If you still can’t find the answer you’re looking for, please reach out to us at hello@wildcraftcare.com.

When you’re finished shopping, click the “Checkout” button at the bottom of the cart window. This will take you to the confirmation page. On the right hand side, below the list of products, there will be a box labeled “Discount Code.” Enter your code in the box and click ‘Apply’. For mobile, click on “Show order summary” at the top and you’ll be able to enter your discount code.

Only one discount code can be used per purchase.

Please visit our Shipping and Returns page for a full overview of how shipping and returns work.